Privacy Policy

Last Updated: September 25, 2025

At HotMaples, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing HotMaples, you agree to the practices described below.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

  • Name

  • Email address

  • Contact details

  • Account registration information

  • Payment details (processed securely by third-party providers; HotMaples does not store full payment information)

b. Automatically Collected Information

When you visit HotMaples, we automatically collect data including:

  • IP address

  • Device type

  • Browser type

  • Usage data (pages visited, time spent, actions taken)

  • Cookies and tracking data (see our Cookies Policy)

c. Third-Party Information

We may receive information from:

  • Analytics providers (e.g., Google Analytics)

  • Advertising partners

  • Payment processors

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our services

  • Process ticket entries and transactions

  • Personalize your experience

  • Improve site performance and troubleshoot issues

  • Communicate updates, notifications, and promotional content

  • Ensure security and prevent fraud

  • Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

We may share your information with:

a. Trusted Service Providers

For services such as:

  • Payment processing

  • Website hosting

  • Analytics and advertising

  • Customer support

These providers are required to protect your data and use it only for the services they provide HotMaples.

b. Legal Compliance

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to court orders or lawful requests

  • Protect our rights, users, or the public

4. Cookies & Tracking Technologies

HotMaples uses cookies, pixels, and similar technologies to enhance your browsing experience and analyze site usage. For more details, please review our Cookies Policy.

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. These include:

  • Encrypted data transmission

  • Secure server environments

  • Access controls and authentication protocols

However, no online system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal information only as long as necessary for:

  • Providing our services

  • Meeting legal, regulatory, or operational requirements

After retention periods expire, we securely delete or anonymize your data.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

  • Restrict or object to certain data processing

  • Withdraw consent where applicable

To exercise any of these rights, contact us using the information below.

8. Children’s Privacy

HotMaples is intended for users 18 years and older.
We do not knowingly collect personal information from children. If you believe a minor has provided us data, contact us immediately for removal.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of HotMaples after changes indicates acceptance of the revised policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

HotMaples Support Team
Email: support@hotmaples.com