Responsible Gaming

At HotMaples, we believe lottery participation should always remain a fun, safe, and enjoyable activity. We are committed to promoting responsible gaming practices and offering tools, guidance, and resources to help you stay in control of your play.

Our Commitment to You

We take responsible gaming seriously. HotMaples is built on the following key principles:

Age Verification

We strictly ensure all users are 18 years of age or older, in line with Canadian gaming regulations.

Security & Transparency

We provide clear, accurate information about all draws, rules, and odds so you can make informed decisions every time you play.

Self-Help Tools

We offer resources and account tools designed to help you manage your play responsibly and comfortably.

Tips for Responsible Play

Responsible play is about staying informed, setting limits, and enjoying the experience. Here are some helpful guidelines:

Stay in Control

  • Set a Budget: Decide how much you can comfortably spend and stick to it. Never use funds needed for essentials.

  • Set a Time Limit: Allocate how much time you want to spend on lottery activities.

  • Treat It as Entertainment: Playing the lottery should be fun—not a way to earn income or solve financial challenges.

  • Never Chase Losses: Avoid trying to recover lost money by purchasing additional tickets.

Self-Exclusion and Player Tools

If you need added support or want to take a break, HotMaples provides several helpful account options:

Deposit Limits

Set daily, weekly, or monthly deposit limits to better control your spending.

Time-Out Periods

Choose a temporary break—ranging from 24 hours to 30 days—to pause your activity.

Self-Exclusion

For longer breaks, you may self-exclude for 6 months or more. During this time, your account will remain locked, and you will not receive promotional communications from us.

To access these tools, visit the My Account section or reach out to our support team.

Need Help? Support Resources

If you or someone you know is experiencing difficulties with gambling, confidential and professional help is available. You are not alone—please reach out to one of the following Canadian resources:

  • National Problem Gambling Helpline: 1-800-463-4262 (Available 24/7 across Canada)

  • Responsible Gambling Council (RGC): responsiblegambling.org (Information, support, and education)

  • Provincial Resources: Each province offers its own helplines and support programs—check your local listings for assistance in your area.

We are committed to supporting your safe and responsible play. If you ever have concerns, please contact our dedicated support team immediately.